Contact and Support Information
Member and Website Support
Contact BenefitWallet at 1 877.472.4200
The customer service team is available:
Monday to Friday,
8:00 a.m. – 11:00 p.m. ET
Saturday & Sunday,
9:00 a.m. – 6:00 p.m. ET
Automated Account Information
1 877.472.4200
Interactive Voice Response system available 24/7
Employer Support
1 866.712.4551
Monday – Friday,
8:00 a.m. – 8:00 p.m. ET
Saturday & Sunday,
9:00 a.m. – 6:00 p.m. ET
Broker Support
1 877.204.0860
Monday – Friday,
8:00 a.m. – 11:00 p.m. ET
Lost or Stolen Debit Card
To report a lost or stolen debit card, please contact the BenefitWallet Service Center toll-free at +1 877.472.4200
Correspondence
Benefit Wallet SEC
PO BOX 18030
Norfolk, VA 23501-1880
HSA Deposits
BenefitWallet
PO Box 535161
Pittsburgh, PA 15253-5161
HSA Deposits - Overnight Mail
BenefitWallet
500 Ross Street
Suite 154-0510
Pittsburgh, PA 15262-0001
Note: For security reasons, please do not include any personal or health-related information or documents when sending to this email address.